We saw a broken system firsthand — and decided to fix it with software that's honest, simple, and genuinely on the restaurant's side.
When we started speaking with restaurant and café owners across the UAE, the same frustration came up over and over: the platforms that were supposed to help them grow were quietly taking 25–30% of every single order.
For an established restaurant doing decent volume, that's painful. For a brand-new café or a small family restaurant just finding its footing, it can be the difference between staying open and closing the doors.
New restaurants are especially vulnerable. They're already running on thin margins, investing in fit-outs, staff, and inventory — and then a third-party platform walks away with a cut of every meal they sell. That felt deeply wrong to us.
That's exactly why we made our pricing one flat monthly fee — AED 250. No percentage. No hidden cuts. No matter how many orders you take.
What 25–30% really costs
Every dirham you earn through Ramzi goes directly to you. No commission taken, no matter the order value.
Many restaurants — especially smaller, independent ones — rely entirely on WhatsApp or a phone number to receive orders. We understand why: it's free, everyone has it, and it feels familiar.
But in practice it's a constant hustle. Messages get buried under customer chats. Orders get misread or missed entirely. There's no order history, no status updates, no way to manage multiple orders at once without it turning into chaos.
Staff are copying orders by hand. Customers are messaging "is my food ready?" into the same thread where the order was placed. There's no structure, no confirmation, and no way to scale.
Ramzi keeps WhatsApp in the picture — but uses it the right way. Customers get automatic order confirmations and live status updates, while your team works from a clean, structured dashboard.
What ordering via WhatsApp actually looks like
From the first new café that opens its doors to the established restaurant that's been feeding the community for years — every business deserves a fair shot. That's the only reason Ramzi exists.
Send us your menu and we'll have you live with a commission-free ordering page, WhatsApp updates, and a dashboard your team will actually use.
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